The customer must make a request for reconnection in the Customer Department to the licensed supplier (see suppliers). Based on ERO Regulation no. 09/2017 for disconnection and reconnection of customers in the energy sector, in Chapter VI and Article 23, the deadlines and conditions for reconnection are declared to be:

The energy company will re-connect the disconnected customer facility no later than 24 hours after the re-connection conditions are met. If, for any technical reason, the client cannot be reconnected within the time limit described above, the customer may submit the request through the Call Center or Customer Care Office.

Fixed tariff is set by the Energy Regulatory Office and is a tariff set to cover administrative costs and services, such as: Reading, billing, bill distribution, customer account maintenance, etc.

To make a suggestion, acknowledgment or complaint about the services provided, you can submit it by filling out the relevant form and placing it in the suggestion boxes across all KESCO districts / subdistricts. You can also make a suggestion or complaint through eKesco app.

We strive to provide as much advance notice as possible and will usually provide at least 24 hours' notice before any planned power outage. To receive information on planned power outages, you can register in the "eKesco" application. The eKesco application gives you detailed information about network works, for each city, locality, and neighborhood.

App Store: https://apps.apple.com/us/app/ekesco-fatura-online/id1441420415

Retail electricity tariffs are regulated and approved by the Energy Regulatory Office. The existing daily tariff structure consists of high tariff (TL) and low tariff (TU).

The time of using the high tariff from October 1 to March 31 is from hour 07:00 to 22:00, while from April 1 to September 30 is from hour 08:00 to 23:00.  For more view electricity tariffs here.