In case of errors during the payment of electricity bills, we suggest you to visit the Customer Care counters at KESCO in your respective district, to submit a request for correction of the error related to the payment.

In case of payment through non-banking financial institutions, please contact the relevant institution where the payment was made. If the payment was made incorrectly through the mobile application "eKesco", we suggest you write to us at e-mails: info@kesco-energy.com or file a complaint at the Customer Care counters at KESCO

You can make payments through these services if you have made an agreement with the bank with which you operate. All you have to do is fill in the correct information requested from you at the time of payment (customer code or reference number which is written at the bottom of the bill / invoice).

KESCO company does not take the provision during the online payment of electricity bills. In case of takings, please contact your bank.

All customers who receive services from KESCO are obliged to fulfill their obligations to the company. However, in certain cases, categories such as social cases are regulated by legislation by local institutions.

For this purpose, KESCO works closely with the Ministry of Labor and Social Welfare to implement subsidies for social case categories, according to lists established by the relevant ministry. For any information related to social cases, consumers should contact the Ministry of Labor and Social Welfare.