Electricity is a product and service that must be paid for. Every payment you make serves for the smooth running of electricity supply operations and at the same time to create the most professional services for you!

However, if for any reason the customers have exceeded the given deadline for payment of electricity (the deadline is presented on your bill), then, they will be treated in accordance with the Rules for Disconnection and Reconnection in the Energy Sector.

To be reconnected to the electrical network, customers must first meet all financial obligations and apply with request for a reconnection.

The request for reconnection is made at our counters or through the Call Center, at the toll free number: 0800 791 00 and via e-mail info@kesco-energy.com;

Customers who submit a request for reconnection through the counter, must complete the following documents:

1. Form of application (Download here);
2. Evidence of fulfillment of financial obligations.

Customers who make / present request for reconnection through the Call Center, official e-mail or online platforms, must follow these steps:

1. Request through the Call Center; Proof of fulfillment of obligations is provided in the relevant account (provide the customer figure / code, where the fulfillment of financial; obligations is confirmed);
2. Request via official e-mail; submitting a formal request in electronic form and attaching proof of fulfillment of financial obligations;
3. Request through online platform; filling in the electronic form on the website (click here) and attaching the proof of fulfillment of financial obligations.

All customers can submitt/present request for control of metering point/meter. To realize this request, customer must submit form of application in counters of customer services like:

1. Form of request (where must be described reasons about request for control of meter).
2. Other relevant documents according to requirement.

The activities related to the meter inspection are performed by KEDS, while the implementation of data in the system and customer notification, by KESCO.

If you have changed place of living (residence) or temporarily closed your business, and as a result have deactivated your KESCO account, the same you can reactivate it.

To reactivate your KESCO account you need to make a request at the Customer Service counters in your city (map). If the deactivation has passed the 24-month period, then you must submit to the new customer application procedures.

Your request for reactivation of account must pass through these steps:

1. It is filled form of request and submitted in counters of KESCO.
2. In cases when there is change of name from previous name, are applied the same conditions like at requests for change of name (hiperlink: request for change of name).
3. Other relevant documents.

Activities in terrain which are linked with activation of account, are performed from side of KEDS, whereas implementation of data in database and informing the customer is done by side of KESCO.                            

Meter is the main equipment for measurement of your consume of electricity.

In case of suspicion about the accuracy of measurement of your meter, you can present request for testing or change of meter in counters of KESCO. To realize this request, customer must fill the form and to submitt it in our counters together with other relevant documents.

Activities which are linked with testing or change of meter are performed from side of KEDS, whereas implementation of data in system and informing of customer, is done from side of KESCO. 

If for any reason, you as an existing customer at KESCO apply with request for a change of account name, then you must follow the steps below:

• Application for change of name must be done in offices of customer services in KESCO in your respective district, by filling and submitting relevant documents, as described below.
• To change the name of account, initialy the debt in this account must be zero. In all cases of change of name, new owners are obliged to sign contract for supply with electricity and the same will be equipped with summary of rights and responsibilities of KESCO and customer. Here you can find the link of contract for supply with electricity approved from ERO for household customers and commercial.
•  KESCO may request that parties involved during application for change of name to appear personally in offices of customer services with purpose to eliminate the eventual uncertainties.

Below find types of requests to change name of account:

Request for change of name in case of sale-purchase or taking in rent the object:

1. It is filled form of request.
2. Contract of sale-purchase or  taking for rent.
3. Noterized authorization over authorized person in needed cases.
4. Information about business (not older than 6 months) in cases of companies  
5. Other relevant documents.

Request for change of name in case when person dies, which is contractor with KESCO:

1. It is filled the form of request;
2. Certificate of death of person which is contractor with KESCO;
3. Certificate of family;
4. In cases outside family relations, relevant evidences about ownership where is located metering point in question;
5. Other relevant documents.

Request for change of name between members of family:

1. Form of request;
2. Certificate of birth
3. Family certificate
4. Noterized declaration between two members of family
5. Other relevant documents.

Request for change of name from one subject of government /municipality:

1. Official request from subject of government /municipality;
2. Noterized authorization for representative of relevant organ/body;
3. Other relevant documents.

Request for change of name from investor (old owner) in the name of new owner, (but missing noterized contract of sale-purchase):

1. Form of request;
2. Pre-contract ;
3. Report from terrain where is concluded that user of object is new user;
4. Other relevant documents.

Request for change of name from actual user, but the data in database they belong to one unknown person (mistake / error in description of name /surname and other data, person dead):

1. Form of request;
2. Evidence / proof from municipality, court or any relevant institution related to metering point in question;
3. Report from terrain where is concluded that user of object is presenter of request;
4. Other relevant documents.

Every customer who wishes to close /deactivate account and to stop billing for the respective account, must follow the steps lbelow:  

1. Fill the form of request and submitt it at our counters (map).
2. Payment paper which proves payment of debt completely.
3. Other relevant documents according to requirement.

Some important and essential rules for requests for closure of account are:

During disconnection and withdrawing of meter from location of event, the customer must be present.

In case there are accumulated and unbilled kW/h or any findings during the testing and examination of the meter in the calibration laboratory, the same is responsible for fulfilling all financial and legal obligations regarding the metering point / meter in question. After the completion of the above mentioned procedures, in case the meter during the test turns out to be in order / correct, the account will be closed upon request, otherwise, it will act according to the procedures and rules in accordance with the legal provisions.

Field activities related to account closure are performed by KEDS, while the implementation of data in the system and customer notification is done by KESCO.

The request for re-sealing can be submitted at the Customer Care counters in the relevant district, by filling in and submitting the request form as follows:

1. Form of request.
2. Other relevant documents as needed

Field activities related to re-sealing are performed by KEDS, while the implementation of data in the system and customer notification is done by KESCO.