The main objective of KESCO is to supply customers with electricity, as well as being available in meeting all of their requests.

Like other services and products, electricity must be also paid and according to the rules in force approved by ERO - Energy Regulatory Office (Rules on disconnection and reconnection of costumers), electricity supply can be disconnected to customers who do not adhere to their payment due date.

However, KESCO does its best to avoid disconnecting customers from the electricity network by sending disconnection notices on the bills and in the eKesco application.

It is important to point out that a customer can be disconnected, even if he/she has paid the last bill, but has unpaid accumulated amount owing from the previous bills.

If as an existing customer you are disconnected from the electricity network for non-payment of your bill, based on the rules in force, customer will be reconnected to electricity not later than 24 hours after he has completed the conditions required for reconnection.

How is electricity reconnected?

• The first condition to get reconnected is to pay the unpaid bill (see your payment options)
• If for any reason, your premise is not reconnected within 24 hours, please contact our Call Center on
• 0800 791 00, send us an email to info@kesco-energy.com or visit our offices in your nearest district.
• If you make the reconnection request at KESCO offices, you should also have an evidence that you have paid your amount owing to KESCO
• KESCO passes your request to the technical teams of KEDS as distribution operator, which then analyzes the case.

If KEDS finds that the premise in question meets the reconnection conditions, meaning that the amount owing is paid from the customer’s side, electricity supply will be returned as soon as possible.

Do I receive a disconnection warning?

Based on the regulation in force on Disconnection and Reconnection of customers in the energy sector, specifically the warning notice for disconnection states:

"Before the disconnection, a warning notice about the amount owing will be sent to consumer on the bill. The notice period should not be less than fifteen (15) calendar days from the latest date of the due payment.

The warning notice for disconnection, which will be sent to the consumer contains all the measures taken by the enterprise towards the customer, including disconnection in case the customer does not complete the actions specified in the warning notice within the set time limit.

If you are actively using eKesco application, you can see the warning notifications for disconnection through this application.

I paid the last bill, why I was disconnected?

According to the rules and laws in force, a customer can be disconnected from electricity if he/she has other unpaid bills (accumulated prior debt), even if the last bill is paid.

Where can I pay my electricity bill?

Customers have many available channels to pay their electricity bills.

Customers can pay their electricity bills at Kesco Cash offices, in the eKesco mobile application, through the Kesco website (Pay online page), commercial banks (counters and e-banking), non-bank financial institutions and through the Post of Kosovo PTK.

When making payments is necessary for the customers to write their customer ID number correctly, to avoid any possible fault during the payment.