KESCO as the Universal Service Provider announces that as of June 1, 2025, at the request of the Energy Regulatory Office (ERO), all commercial customers with an annual turnover greater than 10 million euros, or more than 50 employees, will enter the open market, meaning they will be obliged to choose their own supplier.

Regarding this process, KESCO, starting from March 6, 2025, will send commercial customers a letter, where they must prove that they meet the conditions to continue to be part of the customers with regulated tariffs, or not, that is, no more than 50 employees or no more than 10 million euros in turnover.

Referring to legal obligations, any non-household customer who exceeds one of these two criteria cannot continue to be supplied by KESCO at regulated prices. Therefore, KESCO will require them to prove within 15 days that they meet the conditions set for the supply of electricity at regulated tariffs through the Universal Service Provider. The data provided must be proven through documentation issued by the institutions of the Republic of Kosovo, such as the Kosovo Tax Administration (ATK), which must be sent to the dedicated email address komerciale@kesco-energy.com or brought to one of the customer service centers at KESCO, so we need to be provided with a document showing the annual turnover and the number of employees along with the figures of electricity consumers under the management of the respective business.

The parent company will be considered the base, while the units, branches or subsidiaries will be considered as part of the whole, so they cannot be considered as independent consumers. So, if the parent company does not meet the conditions to be a consumer at regulated tariffs, then all its units, branches or subsidiaries will appear on the open market.

If the required documents are not submitted within the 15-day period, then it is understood that the consumers do not meet the criteria set out in the legislation to enjoy the right to universal service supply, consequently they switch to electricity supply at unregulated prices, i.e. in the open market, where they are obliged to choose their own supplier.

This is the second step of market liberalization, which comes after the liberalization of consumers connected to the 110 kV level. Most countries in the region have gone through this process so far.